pixels arts

Return and Refund Policy

 we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your canvas wall art or t-shirt order, we’re here to help.

Returns

We accept returns on items within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that customized or personalized items are not eligible for return unless they are defective or damaged upon receipt.

To initiate a return, please contact our customer service team  with your order number and the reason for the return. Once your return is approved, we will provide you with instructions on how to proceed with sending the item back to us.

Customers are responsible for covering the return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service to ensure that your return reaches us safely.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or payment provider’s processing time.

Exchanges

If you wish to exchange an item for a different size, color, or design, please follow the return process outlined above and then place a new order for the desired item on our website.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact us immediately  so that we can resolve the issue promptly. We may request photographic evidence of the damage or defect to assist with the resolution process.

Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team . We’re here to help and ensure that your shopping experience with us is as smooth and enjoyable as possible.

Home
Digital Marketing
Contact
Scroll to Top